Cancellation Policy
Last updated: [DD Month YYYY] — placeholder until finalized by Turf24×7's legal team.
1. Overview
This Cancellation Policy outlines how cancellations and rescheduling are handled for bookings made through Turf24×7. This is placeholder legal content — replace with copy reflecting your actual policy and reviewed by legal counsel.
2. Cancelling a booking
Bookings can be cancelled from within the Turf24×7 app up to the cutoff time specified for that venue. Cutoff windows vary by venue and are shown at the time of booking.
3. Refunds
Eligible cancellations are refunded to the original payment method. Refund timelines depend on your payment provider and are typically processed within [X] business days.
4. Late cancellations and no-shows
Cancellations made after the cutoff window, and no-shows, may not be eligible for a refund, in line with the individual venue's policy.
5. Owner-initiated cancellations
If a venue owner cancels a confirmed booking, you will be notified and offered a full refund or the option to rebook another available slot.
6. Need help?
For help with a specific booking, contact us via our Contact page or through in-app support.